SHIPPING

Orders may be picked up or shipped via FedEx, UPS, LTL or a carrier of your choosing. Express service such as overnight, 2-day, 3-day or Saturday delivery is available upon request and may incur additional fees. In the greater Los Angeles, (California, USA) your merchandise will be delivered to your store or your container free of charge if your order meets the minimum dollar amount for the area. Additional services such as but not limited to liftgate, inside delivery, redelivery, residential delivery as well as sort and segregate may incur additional fees depending on carrier. Portofino International Trading USA does not ship to any PO Box, APO or FPO addresses.

BACKORDERS
Portofino International Trading USA does not backorder items not shipped. Our primary goal is to have accurate inventory counts prior to placing your order so that you will receive exactly what you are ordering at all times. Unfortunately, despite every effort, occasionally our inventory count may be incorrect and we are unable to ship the quantity ordered. If an item is out of stock at the time of fulfilling your order, it will be canceled from the order. You will not be charged for any items that have been canceled due to unfulfillment and your total order charge will be adjusted accordingly on the invoice. To reorder an out of stock item, please contact us via phone 323-585-7696 or click here so that we may further assist you.

RETURN POLICY
Merchandise may be returned to Portofino International Trading USA, Inc. ONLY upon prior authorization from
our Customer Service department. Once a return is approved, you may request a Call Tag from our Customer
Service department to have your items picked up. Returns and/or discrepancies must be reported to our Customer Service department no more than 10 days from receipt of goods. Replacement products will be shipped with a separate invoice with no freight or handling charge. Only approved items will be credited in full. Credit will be issued upon receipt of the product. We are NOT responsible for any shipped GLASS items or broken polyresin items shipped in partial or loose cases. Unauthorized returns will not be accepted. Authorized returns may be assessed a 20% restocking fee.

RECEIPT OF VISIBLE DAMAGE TO OUTER CARTONS
If your shipment arrives with visible damage to the outer carton, please call your carrier for a damage inspection report. Please make sure that any damages or shortages are specifically written on the *BOL for a damage inspection report. Most likely your shipment is insured and this is the first step in the claim process. This is your responsibility. It is essential that you keep the outer carton, packing material and damaged merchandise for an inspection report. Please notify our Customer Service Department to make us aware of your claim. We do not give credit for broken glass merchandise. Customers are required to sign a Glass Waiver when glass is purchased. PLEASE NOTE: If the damage is not noted on BOL and signed by the driver, the carrier will not honor your claim.